Frequently Asked Questions
Everything you need to know about your HBER home experience.
What is the typical shipping timeframe for HBER furniture?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping for home decor?
Currently, HBER ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are HBER products covered by a warranty?
Yes, all HBER furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans via Affirm.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.